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eCommerce Customer Support

What We Offer in eCommerce Customer Support

In the fast-paced world of eCommerce, customer support isn’t just an option—it’s the backbone of customer satisfaction and loyalty. At Solvigos, we transform the way you engage with your customers by offering a seamless support system that ensures every query is handled with precision and care. Our team of seasoned professionals brings unmatched expertise to live chat, email support, and social media engagement, ensuring your customers feel heard and valued at every touchpoint. From resolving urgent issues through our cutting-edge ticketing systems to providing knowledge bases filled with easy-to-access FAQs and tutorials, we make sure your customers stay informed and satisfied. We don’t just help you retain customers—we turn them into lifelong brand advocates.

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Alex B.

Head of Customer Success
Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can now handle all the emails without a mess.

Anna Pilartz

Founder, Visahelp.de
We used Zendesk for over 6 months, and felt like we were stuck in mud. Groove feels more natural and our team has never been more productive!

Lorelei B.

Partner, Erasmus Fox
I've tried Zendesk and Zoho. Groove was simplest and most price effective for a small team that multi tasks. It’s been a life saver!

What customer support services do you provide for e-commerce businesses?

We specialize in managing customer inquiries, handling complaints, processing returns and refunds, and providing post-purchase support to enhance customer satisfaction.

Can you handle customer inquiries across different e-commerce platforms?

Yes, we manage customer support for platforms like Shopify, Amazon, WooCommerce, and others.

Do you offer live chat or email support for customers?

Absolutely! We provide live chat, email, and ticketing system support tailored to your business needs.

Can you assist with responding to customer reviews and feedback?

Do you manage returns and refunds for e-commerce stores?

Yes, we handle the entire process, including communicating with customers and coordinating with your logistics team.

How do I get started with your e-commerce customer support services?

Simply contact us via our Contact Us form or email, and we’ll discuss your requirements and create a support plan for your business.

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