What We do

A powerful shared inbox that feels just like email.

We’re more than just a service provider—we’re your dedicated partners increating seamless, efficient, and customer-centric experiences. Our mission isto empower businesses to focus on growth while we handle their customer serviceneeds with precision and care. From real-time resolutions to strategicintegrations, we ensure that every interaction leaves a lasting impression.

  • Conversation assignments so it’s clear who owns what.
  • Collision detection to stop embarrasing double replies.
  • Private internal notes for team members to collaborate.
  • @mentions & notifications to keep the team in the loop.

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REVIEWS

What Clients Are Saying

Lorelei B.

Partner, Erasmus Fox
I've tried Zendesk and Zoho. Groove was simplest and most price effective for a small team that multi tasks. It’s been a life saver!

Anna Pilartz

Founder, Visahelp.de
We used Zendesk for over 6 months, and felt like we were stuck in mud. Groove feels more natural and our team has never been more productive!

Alex B.

Head of Customer Success
Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can now handle all the emails without a mess.
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