• Technical Customer Support Premium

    Technical Customer Support Premium

      Technical Customer Support Premium

      $1,997.00
      $1,997.00

      (paid annually)

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      What You Get

      • ✔️ Dedicated Tier II and advanced technical support
      • ✔️ Full backend and database management
      • ✔️ Advanced Tier II support for Blockchain
      • ✔️ Custom setups and integrations (like HackerRank / CryptoHopper / etc.)
      • ✔️ 24/7 technical support across all channels
      • ✔️ High-volume ticket handling (unlimited tickets/month)
      • ✔️ Advanced reporting with recommendations for system improvements

      30-day guarantee + cancel any time.

    • Technical Customer Support Standerd

      Technical Customer Support Standerd

        Technical Customer Support Standerd

        $1,597.00
        $1,597.00

        (paid annually)

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        What You Get

        • ✔️ Advanced Tier II support for complex issues
        • ✔️ Regular backend optimization
        • ✔️ Assistance with Blockchain project management
        • ✔️ Database troubleshooting and maintenance
        • ✔️ Integration and debugging for backend / languages supported Node.js / MySQL and MQL.
        • ✔️ Multi-channel technical issue resolution (email and live chat)
        • ✔️ Weekly reporting and insights

        30-day guarantee + cancel any time.

      • Technical Customer Support Stater

        Technical Customer Support Stater

          Technical Customer Support Stater

          $797.00
          $797.00 $0.00

          (paid annually)

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          What You Get

          • ✔️ Tier I technical support for basic troubleshooting
          • ✔️ Backend and database management
          • ✔️ Assistance with localhost setups
          • ✔️ Monthly performance reporting
          • ✔️ Email support for issue resolution
          • ✔️ Limited ticket handling (up to 100 tickets/month)

          30-day guarantee + cancel any time.

        Technical Customer Support

        What We Offer in Technical Customer Support

        When technology falters, frustration builds. That’s where Solvigos steps in. Our technical customer support isn’t just about troubleshooting—it’s about empowering your customers to navigate challenges with confidence. We specialize in guiding users through technical difficulties, providing step-by-step clarity that’s both professional and approachable. Our robust knowledge bases, enriched with tutorials and product documentation, serve as self-help tools for your customers, allowing them to find solutions at their convenience. With transparent communication and a commitment to excellence, we ensure that every interaction leaves your customers satisfied and confident in your product or service.

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        Our Services

        OUR testimonials

        What Out Clients Says

        Alex B.

        Head of Customer Success
        Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can now handle all the emails without a mess.

        Anna Pilartz

        Founder, Visahelp.de
        We used Zendesk for over 6 months, and felt like we were stuck in mud. Groove feels more natural and our team has never been more productive!

        Lorelei B.

        Partner, Erasmus Fox
        I've tried Zendesk and Zoho. Groove was simplest and most price effective for a small team that multi tasks. It’s been a life saver!
        Technical Customer Support

        frequently asked questions

        What technical issues can you help with?

        We handle software installations, hardware troubleshooting, system updates, and performance optimizations.

        Do you provide 24/7 technical support?

        Yes, we offer round-the-clock technical assistance to keep your operations running smoothly.

        Can you assist with setting up new systems or devices?

        Yes, we provide setup services for new hardware and software.

        What is your response time for technical support requests?

        We prioritize urgent issues and aim to respond within 30 minutes for critical cases.

        Do you offer remote troubleshooting?

        Yes, we provide remote support to quickly diagnose and resolve issues.

        How do I request technical support?

        You can request support by filling out our Contact Us form or emailing our support team.

        Send Us Your Quarry

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